With 24*7 Business requirements, changing technology landscapes and people dynamics it would be challenging to manage the environment. Given the deep expertise we can help you.
Managed IT services team makes sure your business needs are well understood and delivered with SLA commitments to suit your requirements. You can focus on Core business instead of worrying about managing IT resources.
Given the business priority you mayn’t want to manage the resources and SLAs. This is where our Managed IT services comes handy. We would understand your IT services requirements, critical deliverables, services window and requests and create the SLA framework and sign off with you. With SLA frame work and well laid out Governance mechanism you can be rest assured that you need not worry about IT operations and projects. We have experience in delivering to customers across the industry spectrum like BFSI, Manufacturing, retail, Pharma, Hospitality etc.
Our Account managers take the responsibilities of your account and make sure SLA commitments are fulfilled and our relationship develops strongly.
We manage entire gamut of Data canter components like servers, database and associated services 24*7. Services include the activities like OS monitoring, health checks, patching, backup and storage management, performance and capacity management etc. We would share the performance data mapped to SLAs at regular intervals.
End user devices are essential part of the organization and which are prone to failures and attacks. Our end user services help to monitor & manage the desktop/end user devices seamlessly and also offer Help desk services to give continuous support to users. Services would include virus monitoring and management, updates/upgrades etc.
Network and Security are very critical part of the IT environment and prone to attacks which can jeopardies the business. Services would include network monitoring, device and security management, bandwidth management, Keeping track of security vulnerabilities and patching, policy management etc.
RIM services enable 24*7 monitoring and management of devices across the world and take necessary proactive and corrective actions. Services would cover round a clock monitoring, alert management, patching, health checks, house keeping etc. Our strong process driven approach supported by Technology makes sure uptime is maintained and high availability of the environment is ensured.
